RESUME

EXPERIENCE

BYU Harold B. Lee Library

Assistant Product Manager, Oct 2023 – Present

• Collect qualitative data through surveys and interviews to create insights to drive product direction

• Develop understanding of customer needs in a “Job to Be Done” framework to identify innovation opportunities

• Created patron journey map templates to communicate research with stakeholders

• Analyze quantitative data from Google Analytics to assess library website usage 

BYU Conferences and Workshops

Program Coordinator, Sep 2022 – Oct 2023

• Collaborated with directors and faculty for needs of 2 programs

• Oversaw and manage department’s largest youth program, BYU Musicians’ SummerFestival, of 300+ youth

• Headed promotion strategy for launch of a new vocal youth program

• Hired and led 30+ counselors throughout multiple programs 

BYU Dining Services

Systems Developer, Apr – Aug 2022

• Customized mobile ordering system UI/UX, used at 12 locations, for 30,000+ students and guests at BYU

• Observed users to identify pain points to adapt current systems

• Prepared Excel workbooks to be used by general managers in pricing analysis

• Specialized in Wrike, a project management software, to log team projects and tasks

BYU Social Venture Academy

Consultant, Jan – Apr 2022

• Consulted with The Lord’s Hands, a non-profit organization, to provide laptops to college students in Africa

• Generated logic models and other deliverables with fellow consultant for organization to show investors

• Introduced key performance indicators for organization to track social impact efforts

LEADERSHIP & SERVICE

BYU Concert Choir

Head of Social Media, Jan – Apr 2023

• Delegated responsibilities to a team of 5 volunteers to create content and arrange posting schedules

• Analyzed Meta Business Suite quantitative data to focus content strategy

• Generated content weekly to increase Instagram reach by over 100%

The Church of Jesus Christ of Latter-day Saints

Abidjan, Côte D’Ivoire and San Diego, CA

Volunteer Representative, Sep 2019 – Aug 2021

• Encouraged and led 15-20 other representatives in community outreach service efforts

• Directed weekly team meetings to coordinate a small council of 4-5 service leaders

AWARDS, SKILLS, & INTERESTS

• French Language, CEFR Level B1

• Eagle Scout, Boy Scouts of America

• Agile Framework

• Utah Sterling Scholar, Vocal Performance, 2018-2019